At Lahore Eatery, we make every order fresh in small batches, freeze it and deliver it to your door. If something isn't right, we want to make it right. Here's how returns and refunds work.
1. Unopened orders
If you haven't opened your order, you can return it. Just message us within 24 hours of delivery, and we'll arrange the return and refund you once the items reach us.
2. Opened orders
- You cooked up to 2 pieces: If you opened a box and cooked up to 2 pieces to try them, you can still return the rest. We'll check the returned items and refund you for them.
- You cooked more than 2 pieces: We can't accept a return in this case.
- A serious issue? If there's a real problem with your food, such as a wrong item, damaged packing or a quality issue, please tell us even if you've cooked more. We'll look into it and make it right where we can.
3. How to request a return
- Message us on WhatsApp at +92 327 7799945 within 24 hours of delivery.
- Send your order number and a photo of the items.
- Keep the items in the freezer until they are picked up, so we can check them properly.
4. Pickup
- If the problem is our mistake (wrong, damaged or faulty items), we pick up the items for free.
- For other returns, the delivery charge for sending the items back is paid by the customer.
5. Refunds
Once we receive and check the returned items, we send your refund to your bank account, JazzCash or Easypaisa within 3β5 working days.
6. A small request from our kitchen
We confirm every order with you before we make it, and we cook in small batches specially for each order. When an order is refused at the door, that food often can't go to anyone else and ends up wasted, food that was made with care for your table.
So please accept your order when it arrives. If your plans change, just message us before dispatch and we'll gladly help. Thank you for helping us keep our food fresh and in the right hands. π€
Questions? WhatsApp us at +92 327 7799945 or visit our Contact Us page.